Intermittent problems accessing some eresources including Discover

Apologies but there is an intermittent issue in accessing Discover and some of the online resources, using certain browsers, with certain operating systems.

If you are struggling to access any of our online resources, please read our advice below, as we appreciate how important this is for our off-campus students.

  • Using Google Chrome and Windows 10

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If you are receiving an error message stating ‘Your connection is not private’ please do not worry.  It is safe to click on ‘ADVANCED‘ bottom left of page on the webpage and then ‘Proceed anyway‘ to the site.

Alternatively please use Microsoft Edge or Internet Explorer to access the resources rather than Google Chrome.

 

  • Internet Explorer and Windows 7 or 8

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Unfortunately there are also intermittent problems in trying to access Discover using Internet Explorer/ Microsoft Edge.  If the page isn’t displaying/or is blank please initially try an alternative browser, such as Google chrome or Mozilla Firefox.  If still no luck please clear your browsing history and cookies.

If you still cannot access any of our resources including Discover and eJournals – please contact the Library or the Offsite team within the Library, direct.

We have reported these issues and are continuing to follow this up with our IT department and suppliers – and we are very sorry for the inconvenience.  We are hopeful it will be fully resolved by mid-February.

 

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One thought on “Intermittent problems accessing some eresources including Discover

  1. Hi, I seem to have issues with TurnitIn. It is generating any similarity scores for the uploaded documents. What could be the problem? Is this problem just to me? Please, help. I am using google chrome. Daniel

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